Warranty
Warranty
At Ariana Spa Supplies, we stand behind the professional equipment we sell. Every machine is covered by a 1‑year limited warranty against defects in materials and workmanship under normal professional use, starting on the date your order is delivered. If something isn’t working right, our US‑based team will help you get back up and running — most issues are solved the same day with a quick call or message.
What the Warranty Covers
Your warranty protects against manufacturer defects in materials and workmanship when the machine is used normally and according to the instructions and training provided. During the coverage period this includes:
- Free troubleshooting and guidance from our US‑based support team.
- Replacement of defective parts covered under this warranty, at no charge.
- Repair or replacement of a covered component if a defect can’t be resolved remotely.
All coverage begins on the delivery date and applies to the original purchaser with valid proof of purchase.
What the Warranty Does Not Cover
- Cosmetic wear such as scratches, scuffs, or fading that doesn’t affect function.
- Accidental damage, drops, spills, or damage from power surges without proper protection.
- Misuse, neglect, improper setup, or use outside the provided instructions and training.
- Unauthorized repairs, modifications, or parts not approved by Ariana Spa Supplies.
- Use with non‑approved gels, solutions, or accessories.
- Consumable and wear items (gels, filters, fuses, tips, cartridges).
- Loss of business or revenue while a machine is being serviced.
Shipping Damage
Inspect your order as soon as it arrives. If your machine appears damaged in transit, contact us within 5 business days of delivery with clear photos of the packaging and the item.
How to File a Claim
- Email support@arianaspas.com with your order number, a description of the issue, and photos or a short video.
- Our team reviews your claim and responds within 1–2 business days.
- We’ll walk you through free remote troubleshooting with our US‑based support — many issues are fixed on the spot.
- If it’s a covered defect, we ship replacement parts or arrange service at no charge during the coverage period.
- If the issue can’t be resolved, we repair or replace the covered component under warranty.
Your Responsibilities
- Keep your order confirmation or receipt as proof of purchase.
- Follow the setup instructions and included training for your machine.
- Use only approved accessories, gels, and conductive products.
- Package covered items carefully if a return for service is requested.
Questions
Our US‑based team is here to help. Email support@arianaspas.com or text (571) 418‑4858 any time.